Returns + Exchanges

 Fresh Meat Guarantee — Shop with Confidence

At PRIMECUT, your satisfaction and food safety are our top priorities.
Every pack of beef and lamb is handled under strict cold-chain standards. If anything goes wrong, we’re here to help.

 1. Eligibility for Returns & Exchanges

You may request a return or exchange if:

The product arrives spoiled, damaged, or leaking

You receive the wrong item or incorrect weight

Items are missing from your order

The meat quality does not match our product description

For hygiene and food safety reasons, returns are not accepted for products that have been opened or partially used, unless the quality issue is verified by our team.

 2. Time Limit

Please contact us within 10 minutes to 2 hours after receiving your order.
This allows accurate assessment of fresh meat products under Malaysia cold-chain handling standards.

 3. How to Request a Refund or Exchange

Please prepare the following:

Your order number

Clear photo or video showing the issue

Your preferred pickup time (for exchange cases)

Our team will review and respond promptly to assist you.

 4. 24-Hour Express Refund Service

We offer a 24-hour Express Refund option for eligible cases.

Once the issue is verified:

Your refund will be processed within 24 hours

No complicated procedures

No unnecessary delays

Simply provide your order number and supporting proof — we’ll take care of the rest.

 5. Replacement Process

If an exchange is required, we will:

Pick up the affected item at your selected time

Deliver a fresh replacement at no additional cost

 6. Worry-Free Guarantee

Once the issue is confirmed, you will receive a refund or replacement —
guaranteed, with no hassle.

 Need Help?

We’re here whenever you need us.

Brand: PRIMECUT

Address:
PRIMECUT Frozen Zone
Lot 15, Jalan Perindustrian 2
Taman Perindustrian Johor
81300 Skudai, Johor
Malaysia

Email: tanszelao@yahoo.com

Phone: +60 18-951 0333